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©2023 by Flamingo Designs. Proudly created with Wix.com

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FAQ

Q: How do I apply magnetic lashes?

A: See video 

 

 

 

 

 

 

Q: What does it mean when it asks if I want 2 or 3 Magnets?

A: Our original lash design is to have 2 magnets, one on each corner, and this option works great for a lot of people. However if you have large eyes, a more rounded eye shape, have short or sparse lashes, or just want the extra security, we recommend going with 3 magnets (a magnet on each corner, and 1 in the middle)

Q: Is it really that easy?

A: Yes, but it usually takes a little practice to get comfortable doing it. Most customers say around the 3rd or 4th try they start to get the hang of it

 

Q: When will my lashes arrive?

A: Orders are processed and sent out 24-48 hours after being placed. During Holidays or large sales these times may be increased to 72 hours. Depending on location USPS takes around 2-4 days. (However, we have noticed USPS is a little slower around the holidays)

Q: Do magnetic lashes really work?

A: Ours do! We use 8 to 12 magnets for every pair to assure your lashes are secure, but still comfortable.

 

Q: How are Mink Lash Love magnetic lashes different?

A: We have a one of a kind three piece full lash design that adjust to the shape of your eye, is easy to apply, and does not add any unnecessary volume. We also use the thinnest magnets available without compromising one strength

Q: Can you do custom orders?

A: YES! we can change the length of the lash band and number of magnets to suit your needs. Just contact us before you place your order, additional fees may apply for extra materials.

 

Q: How many times can magnetics be worn?

A: 25 wears is the normal lifespan but with extra care some customers have reported going even longer. 

 

Q: Can I wear mascara with the lashes?

A: Yes, in fact we recommend one light layer of mascara on your natural lashes before to both help them blend in better with the mink lashes, and to help the magnets get a better grip. We offer a mascara that we have found to be amazing to grip your lashes in place, and it looks amazing on it's own!

Q:Are your lashes made from real mink?

A: We use the highest quality faux mink and silk for our lashes. We've found that using these materials still give the best quality and longevity of wear. MinkLashLove cares about all creatures!

 

Q: Are your lashes available for wholesale?

A: We do allow wholesale accounts. Please contact us for more information. 

Returns

We offer a 100% Satisfaction Guarantee on all orders. If your order does not exceed your highest expectations, we will refund the full amount for all unused, unopened merchandise from your order minus $3.50 for original shipping costs. Refund requests must be made within 15 days from the receipt of merchandise. Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.

 

To return or exchange your item, please send us an email to minklashlove@gmail.com or contacting us through the CONTACT form on the website. Once the best resolution for return has been provided, you will then receive instruction on the next steps to return or exchange your item. If return is required, upon the receipt of your package, your products will be examined and a refund will be issued to your original method of payment. An email will be sent to the email address you used when making your original purchase when the refund has been issued.  

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

We strongly suggest purchasing tracking for your return parcel, as we are not responsible for lost return packages. Please allow up to 10 days for processing.